Do you monogram items not purchased from your store?
No, not at this
Where do you ship from and how?
All orders are shipped from Greenville, North Carolina USA
Most orders are shipped within 1 – 3 business days, Monday – Friday.
Please note that we do not ship on all Federal Holidays.
Shipping rates are based on the total weight of the package and any additional handling fees.
If we happen to make a mistake on your order we 100% are truly sorry. We will correct your order right away by shipping it out USPS Priority. PLEASE NOTE WE WILL NOT OVERNIGHT ANY PACKAGES.
Most packages are shipped USPS.
We do not ship Internationally at this time.
Express shipping is available.
JDS is not responsible for lost, stolen or re-routed shipments.
PLEASE make sure your address is correct on your order and on our website. Juanita’s Design Studio is not responsible for package delays or lost packages. Any orders that are returned to us due to the fact that the incorrect shipping address was wrong will incur additional shipping charges.
How do I choose my vinyl color for an item?
Do you have a font chart?
Yes.
Do you have a thread color chart?
Yes.
.
Q: How much does embroidery cost?
A: Final cost depends on the number of stitches in your artwork. For a free quote, email your artwork and order size to info@ImpressiveImageWorks.com.
Q: Do you have a minimum quantity order?
A: Embroidery minimums are generally12 pieces per logo. However, we make exceptions for special projects and existing customers.
Q: What do you need to digitize my logo?
A: We can digitize your logo using any digital image. You can send us the artwork of your logo in any computerized format such as JPG, PDF, EPS, AI.
Q: What if my logo is already digitized?
A: If you already have your logo digitized, you can email it to us and avoid the setup fee. However, your logo must be in a DST format. Acceptable embroidery files include Tajima, Barudan and Melco digitized embroidery files. We recommend you include a JPEG file along with the digitized file. Impressive Image Works is not responsible for the embroidery quality of customer supplied DST files.
Q: Can you modify the original design of my logo?
A: We can modify the original size and colors of your logo. We can also include extra lettering lines to your logo. However, if you need to modifity another part of the design, we many need to re-digitize your logo.
Q: How long does it take to have my order ready?
A: Our turnaround is 7-10 business days however we are flexible with rush orders. If you have a specific deadline let us know before so we can schedule your order so we can work closely with you on the time line.
Q: Can I mix apparel styles, sizes and colors?
A: Yes, you can
Q: Will you embroider items sent to you?
A: Yes, for special projects and existing customers
Q: Can I choose a specific thread color?
A. Yes, see the Madeira electronic color cards and choose the thread number. While every attempt is made to reproduce thread colors accurately, colors on your monitor or printed on paper may not precisely match actual thread colors. For precise matching please refer to the physical color card at our office.